A carrier adjustment is an additional charge or credit that is applied when a shipment’s actual details differ from what was entered when booking. 


Carriers verify shipment information during transit, and adjustments are calculated by the carrier. These adjustments occur regardless of where or when shipping is purchased. 


Common reasons adjustments occur:

  • Different dimensions or weight

  • Fuel surcharge increased

  • Shipped from a different address

  • Required multiple pickup attempts

  • Delivery address required correction prior to delivery

  • Delivery address classification changed from commercial to residential

  • Dimensions or weight exceed the maximum allowed

See also