The exact documents that you need to provide will vary based on where you are shipping to and from. Certain countries require specific documentation while others do not.

We will likely ask you for the following:

  • Confirmation of shipper and recipient information, including in-country phone numbers

  • Packing list and description of goods

  • Passport image and number (digital image or scan)

  • Flight itinerary confirmation (if applicable)

  • Employment letter (if applicable)

When you ship your bikes, wheels and gear because you are moving, your shipment will be categorized as “Personal Effects.” We suggest arranging your shipment to allow for up to two weeks for the customs clearance process. Please note that while we will submit all documentation to customs, they often will ask you to provide that same documentation multiple times throughout the shipping process.