Shipments: To cancel a shipment and request a refund or account credit, reply to your order confirmation email with PLEASE CANCEL.

We offer full refunds for unused shipments for up to 30 days after the purchase date. For shipments that are unused from 31 to 60 days after the purchase date, we offer account credits. Refunds are returned using the original method of payment, and account credits are issued to the purchaser’s Bikeflights account. We do not refund international clearance fees after delivery, and we do not refund charitable donations made to non-profit organizations through our Buck Up for Bikes Program. Refunds and account credits may take up to 3-5 days to process.

Merchandise: To request a refund and get return instructions for merchandise, reply to your order confirmation email with PLEASE RETURN. 

We offer full refunds, minus shipping fees and a $25 restocking fee, on unused merchandise returned within 30 days of the original purchase date. Refunds are returned using the original method of payment. To request a refund and get return instructions,  reply with PLEASE RETURN to your order confirmation email. Refunds may take up to 7-10 days to process once the return merchandise is received.