We always recommend taking photos before and after you ship your bike so that you have them in the event your bike is damaged or lost during shipping. That's because we'll ask you to submit photos if you file a claim. Photos showing the condition of your bike before and after shipping, as well as your packing process and your labeled box or case, will make the claims process faster and easier so we can quickly get you riding again.

Watch this video to learn tips for taking photos before and after you ship your bike, wheels or gear.

Prior to shipping, do the following:

- Use your smartphone.
- Make sure you have good light to be able to clearly see what’s in your photos.
- Before packing, taking photos to document your bike's condition. Use various angles and distances, and snap close-ups to show special details.
- As you pack, take photos to show how you prepared and packed your bike prior to shipping.
- After packing, but before you seal your box or case, take photos to show how you secured you bike, gear and any separate loose items within your box or case.
- Finally, take photos of the outside of your box or case from all angles. Be sure to get a photo showing how you securely attached your label to your box or case.

After delivery, do the following:
- Note and take photos of any changes to your box or case, including holes, indentations, markings or even extra tape. These could indicate damage, although most of the time it’s just your box or case doing its job.
- As you unpack and assemble your bike, wheels or gear, take photos to document its condition, again noting any changes from its condition before shipping.
- Take your bike for a test ride. If everything’s fine, you can delete your photos.
- If your bike was damaged or lost, submit a claim.