We recommend taking photos before and after you ship your bike. If your shipment is lost or damaged, we’ll ask for photos when you file a claim. Having clear documentation makes the claims process faster and easier so we can help get you riding again.
Watch the video below for tips on photographing your bike, wheels or gear before and after shipping.
Before shipping
Use your smartphone and make sure you have good lighting so everything is clearly visible.
Before packing
Take photos of your bike from multiple angles
Include close-ups of key components and any existing wear or cosmetic marks
During packing
Take photos as you prepare and pack your bike
Document how your frame, wheels and components are protected and secured
Take photos showing how your bike and any loose items are secured inside
After sealing your box or case
Take photos of the outside of your box or case from all angles
Include a clear photo showing how your shipping label is securely attached
Take photos documenting your box or case measurements
After delivery
Before unpacking
Take photos of the outside of your box or case
Document any holes, dents, tears, markings or extra tape
While unpacking and assembling
Take photos of your bike, wheels or gear as you remove them
Note and photograph any changes from their pre-shipment condition
Once assembled, take your bike for a short test ride.
If everything looks and rides well, you can delete the photos. If you notice damage, or your shipment is missing, submit a claim and include your photos.
