Be aware of scammers who pretend to be BikeFlights.com and send you fake messages in an attempt to get payment from you or access to your personal information. Scam messages can come via email, phone or text. Continue reading for helpful tips for avoiding scams, and always contact our Support Team regarding suspicious messages instead of responding directly to them.
Spot fake contact information: BikeFlights.com only sends you emails from our BikeFlights.com domain. We will never send you emails from other domains. For example, we don’t email you from addresses such as transactions@bikeflights.delivery or bikeflights@post.com. Also be on the lookout for incorrect contact phone numbers; our phone number is (541) 705-2453.
Examine links before clicking: Prior to clicking on a link, hover over it with your mouse to see the real URL to which the link is pointing. If your email browser doesn’t let you do that, right click and copy the link, then paste it into a notes or text file to see it. Make sure the URL is https://www.bikeflights.com. Notice that we use https:// security to keep your information safe; our domain name (the part after the www.) is “bikeflights”, and the domain suffix is “.com”. Do not click on a link taking you to a URL with a different domain name or a different suffix (such as .cc or .ru or .delivery). Scammers will often create and host copycat websites imitating real branding on domains that are very similar to a company’s actual domain.
Notice odd language: Scammers located in other countries who are not native English speakers may use unusual salutations, make translation or spelling mistakes or word their messages in a way that sounds awkward or strange. If the message doesn’t read quite right or sounds like something that was auto-translated, that’s a red flag.
Don’t fall for urgent messaging: Many scammers convey a sense of urgency in their messaging. They’ll say you must pay a certain amount or respond with personal information quickly or face some threatened consequence. They are trying to trick you into responding fast without taking the time to think critically about the legitimacy of their request. If a message feels threatening or inappropriately urgent, step back, take a deep breath and directly contact our Support Team to confirm the communication.
Beware of requests for payment or account information: BikeFlights.com will never send you an email requesting you to wire transfer money (in euros or dollars) and then send us confirmation of such payment. And when we do issue refunds, we don’t ask you for new or different bank account info or other payment app details because we only issue refunds directly via the payment method you used.
Be wary of attachments: Don’t open email attachments from BikeFlights.com unless you were expecting them and you know exactly what they contain.
Protect your personal information: Don’t share your BikeFlights.com username and password, and remember that BikeFlights.com will never ask you for your password. Be sure to use a unique, highly secure password for your BikeFlights.com account, and change it frequently. Don’t give personal information to any stranger who contacts you without being prompted, even someone claiming to be from BikeFlights.com. You should only share personal information when you initiate the conversation directly with BikeFlights.com’s Support Team.
Listen to your gut & trust your instincts: If something feels or seems odd or surprising, be suspicious. Do not respond directly; instead, report all suspicious emails, phone calls or text inquiries to phishing@bikeflights.com.
Here is an example scam email:
