If your bike is delayed, we will work closely with you and our partner carrier UPS on options to deliver your bike as soon as possible. These may include rerouting your shipment to a different location, expediting your shipment or having it held at a local UPS Customer Center for pickup. Please contact our Support Team to discuss which options are best for you. If your shipment does not deliver on time, our Best Way Guarantee may apply. Please see our Shipping Policy for details about our Best Way Guarantee.