Some Mac-based email applications display our attached shipping labels differently than others. If you can't find your label and are using a Mac, look for the paperclip icon near your name at the top right hand corner of the taskbar. Click the paperclip, and you'll see the attachment in the drop down.


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To prevent the loss or delay of your bike shipment, please follow these instructions on how to attach your labels:

  1. Remove all old labels and markings from the outside of your box or case. This includes shipping labels, barcodes, HAZMAT and warning stickers, etc.
  2. Put Label 1 inside your box or case, in the event that your outside labels become unreadable or are removed during transit.
  3. Affix Labels 2 and 3 to the outside of your box or case. If using a hard or soft case, affix labels using a luggage tag.


The label will come with three copies and instructions listed: